At Ignite Skylabs, we prioritize customer satisfaction. If you experience an issue where your document is not printed despite completing all necessary steps, we offer a refund as per the following conditions.
A refund is applicable only if the following criteria are met:
Payment must be completed successfully, and the OTP (One-Time Password) verification must be fully processed.
The document fails to print despite all required steps being completed (Login, Document Upload, Setting Print Options, Payment, OTP Verification).
The document is not printed due to system or printer failure after completing all steps.
Refunds are not applicable in the following cases:
If the issue is due to incorrect file upload, wrong print settings, or other user errors.
Refunds will not be issued for issues caused by network disruptions or technical failures on the user's side.
No refund will be processed if the document was successfully printed, regardless of user satisfaction.
If part of the document prints, the refund will be processed based on the extent of the failure.
Our system logs every transaction and the status of the printing process.
In case of an issue, our team will verify the transaction and check the printer's status to confirm that the printing process did not occur.
Refunds are only eligible when the system or printer failure is confirmed by our logs and internal checks.
Once your refund request is verified and approved, we will initiate the refund within 7–14 working days.
Refunds will be processed back to the original payment method used for the transaction. Please note that the timeline may vary depending on the payment gateway's policies.
If a chargeback is initiated, we will adhere to Razorpay's guidelines and cooperate fully with the chargeback investigation process. Refunds will only be issued if Razorpay's dispute resolution team confirms the eligibility based on the above criteria.
If you encounter any issues with your print job or need to request a refund, please contact our support team with your transaction details:
[email protected]