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Refund Policy

Last updated: August 2025

1. AUTOMATIC REFUNDS

Because PrintA4 operates fully automated kiosks, we have built-in safeguards to protect your money. If a payment is deducted but the kiosk experiences a hardware failure (e.g., paper jam, out of toner, offline status) before your document is printed, our system will automatically detect the failure and initiate a refund to your PrintA4 Wallet or original payment method.

2. NO REFUNDS FOR SUCCESSFUL PRINTS

Once a document has been successfully printed and dispensed by the kiosk, the transaction is considered final and non-refundable.

We do not offer refunds for:

  • User errors (e.g., selecting Black & White instead of Color, printing the wrong document, typos in the document).
  • Abandoned documents (prints that are dispensed but not collected by the user).
  • Formatting issues inherent to the original uploaded file.

3. REFUND TIMELINES

  • PrintA4 Wallet: Refunds issued to your digital wallet are typically instant.
  • UPI / Bank Accounts: Refunds processed back to your original source via Razorpay may take 5 to 7 business days to reflect in your account, depending on your bank.

4. DISPUTES & SUPPORT

If you believe a print failed but a refund was not automatically issued, please contact our support team within 48 hours with your Transaction ID.

Email: [email protected]

Phone: +91 87784 61834 (24/7 Support)