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Terms of Service

Last updated: August 2025

1. AGREEMENT TO TERMS

We are IGNITE SKYLABS, doing business as PrintA4 ("Company", "we", "us", or "our"), an Indian startup located at MVIT, Puducherry - 605107. We operate the website https://printa4.in and the PrintA4 self-service kiosks. These Terms of Service constitute a legally binding agreement made between you and IGNITE SKYLABS. By using our self-service kiosks, web application, or any associated services, you agree to these terms. IF YOU DO NOT AGREE, YOU MUST DISCONTINUE USE IMMEDIATELY.

2. OUR SERVICES (ZERO-KNOWLEDGE PRINTING)

PrintA4 provides automated, self-service document printing kiosks. You can upload documents via our web app and print them at any of our physical kiosks.

Zero-Knowledge Guarantee: We employ a strict zero-knowledge architecture. Your uploaded files are temporarily encrypted in transit and in memory, strictly for the duration of the printing process. Once your document is printed, or if the session expires, the document data is permanently and irreversibly wiped from our servers. We do not read, store, or harvest the contents of your documents.

3. PAYMENTS & WALLET

Payments are processed via Razorpay or your PrintA4 digital wallet. All prices shown in the app are inclusive of applicable taxes unless stated otherwise.

  • Wallet Balance: Funds added to the PrintA4 wallet do not expire but are non-transferable between users.
  • Payment Failures: If a payment is deducted but a print fails due to kiosk error (e.g., paper jam), the amount will automatically be refunded to your PrintA4 wallet or source account based on our Refund Policy.

4. PROHIBITED ACTIVITIES

You may not access or use the Services to:

  • Print illegal, counterfeit, or forged documents (e.g., fake currency, unauthorized government IDs).
  • Print explicit, pornographic, or hate-speech materials.
  • Tamper with, hack, or physically damage the PrintA4 kiosks or web infrastructure.
  • Use our service to distribute malware via corrupted files.

Note: While we use a Zero-Knowledge architecture, metadata (such as IP address and timestamp) may be provided to law enforcement if we receive a legally binding court order.

5. CONTACT US

For any support or legal inquiries, reach out to us at:

IGNITE SKYLABS

Incubated at MVIT, Puducherry - 605107

India

Phone: +91 87784 61834

Email: [email protected]